Privacy Policy

Last updated: 14 October 2026

1. Who We Are

PLUS Aero Wheelsets is a sole proprietorship registered in South Africa, operating from 983 Meadowbrook Business Estate, Olivedale, Johannesburg. Our business address, WhatsApp number (083 882 1308) and office landline (010 140 3877) are published on our website. We hand-build carbon wheelsets, distribute QO Bike Components, and supply ceramic bearings, bottom brackets and related cycling components.

2. Information We Collect

We collect the following personal information when you contact us, place an order, or visit our website:

• Contact details: Name, phone number (WhatsApp), email address and delivery address when you place an order or make an enquiry.
• Order details: Product selection, hub/spoke preferences, pricing, payment confirmation and courier delivery information.
• Website analytics: We use the Meta (Facebook) Pixel and Google tools to collect anonymous usage data such as page views, time on site and referral sources. This data is aggregated and does not identify you personally unless you interact with our ads.
• Cookie data: Our website uses cookies for analytics and marketing. See the cookie banner at the bottom of our pages.

3. How We Use Your Information

• To process your orders, build your wheelsets and arrange courier delivery.
• To respond to your enquiries via WhatsApp, email or phone.
• To provide warranty support and service records.
• To send you product updates, pre-order alerts and wheelset news if you join our mailing list.
• To improve our website and marketing through aggregated analytics.

4. POPIA Compliance

We comply with the Protection of Personal Information Act (POPIA), South Africa's data privacy law. We process your personal information lawfully and only for the purposes listed above. We do not sell or rent your personal information to third parties.

5. Cookies and Tracking

Our website uses the following cookies and tracking technologies:

• Meta Pixel: Tracks website visits and conversions for Facebook and Instagram advertising optimisation.
• Google Analytics / Search Console: Tracks aggregated website usage and search performance.
• Local storage: Remembers your cookie consent preference.

You can disable cookies in your browser settings. This may affect some website functionality.

6. Data Storage and Security

Your personal information is stored on our business devices and cloud accounts (Google Workspace, WhatsApp Business). We take reasonable steps to protect your data, including password protection and restricted access. Payment is by EFT (proforma) only - we do not process or store credit card information on our website.

7. Sharing Your Information

We only share your information with:

• Courier companies for delivery (name, phone, delivery address only).
• Meta (Facebook) and Google for aggregated, anonymous analytics.
• Regulatory authorities if legally required.

We never share your information with third parties for marketing purposes.

8. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to the processing of your personal information.
• Unsubscribe from our mailing list at any time.

9. Mailing List

If you join our mailing list via the website, we will use your email address to send you product updates and news. You can unsubscribe at any time by replying to any email or messaging us on WhatsApp.

10. Contact Us

For any privacy-related questions or to exercise your rights under POPIA, contact us: